LEGAL /
This page sets out our trading information, privacy policy, cookie policy and website terms of use. We have written it in plain English wherever possible — if anything is unclear, please get in touch.
This information is provided as general guidance and does not constitute legal advice. We recommend having it reviewed by a qualified solicitor before relying on it.
Trading information.
THEIA FM Consultancy is a trading name used by Christy Smith, who operates as a sole trader based in England and Wales. THEIA FM Consultancy is not a registered or incorporated company.
Business correspondence address: [to be confirmed]
Email: [to be confirmed]
Website: theiafm.co.uk
VAT: Not currently VAT registered. [To be updated if this changes.]
Professional indemnity insurance: [details to be confirmed]
Privacy policy.
Last updated: September 2026
1. Who we are
THEIA FM Consultancy (we, us or our) is a trading name of Christy Smith, a sole trader based in the United Kingdom. For the purposes of UK data protection law, Christy Smith is the data controller responsible for your personal data.
2. The information we collect
We may collect personal data when you contact us through our website, email or call us directly, subscribe to updates from us, or browse our website (via cookies and similar technologies — see our Cookie Policy below). This can include your name, email address, phone number, company name, job title, and the content of any message you send us.
3. How we use your information
We use your personal data to respond to your enquiries and provide the services you have asked about, manage any ongoing client relationship, send you information you have requested, and understand how our website is used so we can improve it.
4. Our legal basis for processing
We rely on the following legal bases under UK GDPR: consent, for example when you submit a contact form or subscribe to updates; legitimate interests, for example to respond to enquiries and improve our website; and contract, where processing is necessary to provide services you have engaged us for.
5. Sharing your information
We do not sell your personal data. We may share it with trusted third parties who help us run our website and business, such as our website hosting provider and email or analytics tools. These providers only process your data on our instructions and are required to keep it secure.
6. International transfers
Some of the tools we use may store data outside the UK, including in the United States. Where this happens, we take reasonable steps to ensure your data is protected to a standard equivalent to UK law, for example through standard contractual clauses.
7. How long we keep your information
We keep personal data only for as long as necessary for the purpose it was collected — typically for the duration of any enquiry or client relationship, plus a reasonable period afterwards to meet legal, accounting or reporting requirements.
8. Your rights
Under UK GDPR, you have the right to access the personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data, restrict or object to our processing, request a copy of your data in a portable format, and withdraw consent at any time where we rely on consent. To exercise any of these rights, contact us using the details in the Trading Information section above.
9. Keeping your data secure
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
10. Complaints
If you are unhappy with how we have handled your personal data, we would like the chance to put it right — please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
11. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Cookie policy.
1. What are cookies
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and give us an understanding of how visitors use the site.
2. The cookies we use
Strictly necessary cookies — required for the website to function correctly, for example remembering your cookie preferences. These cannot be switched off.
Analytics cookies — help us understand how visitors interact with our website, so we can improve it. We only use this information in an aggregated, anonymous way.
We do not currently use cookies for advertising or marketing purposes.
3. Managing cookies
Most web browsers let you control cookies through their settings, including blocking or deleting them. Please note that restricting cookies may affect how parts of our website work.
4. Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, or for legal reasons.
Website terms of use.
1. Acceptance of these terms
By using this website, you accept these terms of use in full. If you disagree with any part of these terms, please do not use our website.
2. Use of this website
The content on this website is provided for general information about THEIA FM Consultancy and its services. It does not constitute professional advice, and you should not rely on it as a substitute for tailored, professional consultancy engaged directly with us.
3. Intellectual property
Unless otherwise stated, THEIA FM Consultancy owns the intellectual property rights in this website and its content, including text, graphics and images. You may view and print pages for your own personal use, but may not reproduce, republish or redistribute content without our permission.
4. Accuracy of information
We work to keep the information on this website accurate and up to date, but we make no guarantees and accept no liability for any errors or omissions.
5. Limitation of liability
To the fullest extent permitted by law, THEIA FM Consultancy accepts no liability for any loss or damage arising from your use of this website.
6. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
7. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact
If you have any questions about these terms, please get in touch using the contact details in the Trading Information section above.