HOW WE HELP /
HOW WE HELP /
WHAT WORKING TOGETHER LOOKS LIKE.
WHAT WORKING TOGETHER LOOKS LIKE.
DISCUSS YOUR FM NEEDS
OUR SERVICES /
Choose the support you need.
Choose the support you need.
Hard FM, delivered the way that suits your estate. Pick the option closest to what you need.
Select an option to see what it means.
Flexible scope. A service built around your estate.
OUR SERVICES IN PRACTICE /
Maintenance, repairs and projects.
Maintenance, repairs and projects.
Open any of these to see practical examples.
Unplanned faults that need attention to keep your building safe and operational. We coordinate the appropriate engineer, keep you informed and arrange any follow-on work needed.
- Leaking pipes, blocked drains and plumbing faults.
- Electrical faults, lighting failures and heating or cooling breakdowns.
- Damaged doors, locks and access systems.
Planned Preventive Maintenance (PPM) is work scheduled around your assets, servicing requirements and applicable compliance obligations. We coordinate visits and maintain visibility of completed work, documentation and any remedial actions.
- Heating, ventilation and air conditioning servicing.
- Electrical inspections, emergency lighting and fire system testing.
- Water hygiene monitoring and routine equipment checks.
Where a job needs a survey, materials or a more detailed scope, we obtain and review quotations so you can make an informed decision. The agreed work and costs are clear before proceeding.
- Replacing a damaged door or a failed piece of equipment.
- Roof repairs, drainage repairs or building fabric remedials.
- Follow-on repairs identified during a reactive visit or planned inspection.
For work that needs more planning and coordination, we bring together the scope, supply chain, programme and communication—from initial requirements through to completion and handover.
- Refurbishments and changes to how a space is used.
- Plant replacement involving several trades or phased installation.
- Programmes of upgrades or remedial works across multiple sites.
Some works overlap. We’ll agree the right approach based on the scope, urgency and complexity of the job.
OUR DISCIPLINES /
The disciplines we cover.
The disciplines we cover.
Mechanical & electrical
Electrical
Mechanical
Heating & ventilation
Air conditioning
Building fabric
Carpentry & joinery
General building
Roofing
Doors & access systems
Safety & water
Plumbing
Drainage
Fire safety systems
Water hygiene
These are examples, not an exhaustive list. We tailor the service to your estate to ensure all disciplines are covered.
NATIONAL COVERAGE /
UK-wide coverage through vetted supply chain partners
UK-wide coverage through vetted supply chain partners
Vetted partners with relevant insurance and accreditations checked. Local teams, coordinated through one FM partner.
For peace of mind, and without the hassle.
COSTING & COMMERCIAL /
Clear costs. No guesswork.
Clear costs. No guesswork.
Your estate, your priorities, an agreed approach to pricing. We explain what you’re paying for and choose the model together before we start.
NO DETAILED JOB HISTORY?
We can start with a task-based model and review it together as reliable data builds.
- Operations Coordinator
- Allocated compliance support
- System access
- Supply chain coordination
- Helpdesk hours matched to your estate
- Escalation arrangements matched to your estate
- Clear visibility of supplier costs
- Theia’s agreed charges shown separately
- Operations Coordinator
- Allocated compliance support
- System access
- Supply chain coordination
- Helpdesk hours matched to your estate
- Escalation arrangements matched to your estate
- Clear visibility of supplier costs
- Theia’s agreed margin shown on each task
Every estate is different. If neither model quite fits, tell us what you need and we’ll agree a bespoke approach together.
Let’s chat →QUESTIONS WE’RE OFTEN ASKED /
THE PRACTICAL DETAILS.
THE PRACTICAL DETAILS.
Clear answers about our UK facilities management services, how we work and what you can expect from Theia.
Theia provides hard facilities management services for commercial buildings and multi-site estates across the UK. Our support includes reactive maintenance, planned preventive maintenance (PPM), statutory compliance activity, quoted repairs, remedial works and larger building projects.
We can manage your complete hard FM operation or provide selected services alongside your existing team, supply-chain partners and arrangements.
Yes. Theia provides UK-wide facilities management support through a network of carefully selected supply-chain partners.
This model gives our clients access to trusted local expertise wherever their buildings are located, while still benefiting from consistent national coordination, reporting and service standards through one accountable FM partner.
Yes. Our facilities management model is designed to support multi-site estates as well as individual commercial buildings.
We coordinate maintenance, supply-chain partners, compliance activity, job updates, costs and reporting across your estate, giving your team clearer oversight without having to manage multiple separate relationships.
Our reactive maintenance service covers unplanned faults and repairs affecting the safety, operation or condition of your buildings.
This can include plumbing and drainage problems, electrical faults, heating and cooling failures, damaged doors and locks, roofing issues, building fabric repairs and other urgent or routine maintenance requirements.
We coordinate the appropriate local specialist, monitor the task and keep you informed through to completion and any required follow-on work.
Planned preventive maintenance, commonly known as PPM, is scheduled servicing, testing and inspection intended to keep building assets operating reliably and help organisations meet relevant compliance obligations.
Theia can coordinate PPM programmes covering areas such as heating and ventilation, air conditioning, electrical systems, emergency lighting, fire safety equipment, water hygiene and other building services.
Using supply-chain partners allows us to provide reliable local coverage at a national scale.
Facilities management requires a wide range of trades, qualifications and specialist expertise. A strong supply chain allows us to select the right local specialist for each site and task, rather than relying on whoever happens to be available within one central team.
Theia coordinates the work, manages communication and remains accountable for delivery from start to finish.
Our supply-chain partners are selected based on their experience, capability, geographical coverage and suitability for the work required.
Relevant insurance, qualifications and accreditations are checked, with key documentation and expiry dates monitored. We also manage service expectations, communication, performance and client feedback so that every partner works as part of one coordinated FM team.
Yes. We will not replace relationships that are already working well simply for the sake of changing them.
We can review your existing supply chain, continue working with suitable incumbent partners and introduce additional vetted specialists where there are gaps in coverage, capability or performance.
The final model is built around your estate, your existing arrangements and what will provide the best service.
Yes. For facilities management delivery and attending tasks, we can work directly within your existing CAFM system if you would prefer not to use ours.
This allows your team to retain its established workflows, asset information, reporting and job history while Theia and our supply-chain partners manage tasks through the same platform.
Alternatively, we can use our own system or agree an integrated approach based on what works best for your operation. We can also provide separate CAFM consultancy if you need help reviewing your current system, improving how it is used or selecting a more suitable platform.
We agree the commercial model with you before delivery begins. Depending on your estate, available data and the support required, this may include a fixed management fee, an agreed margin on individual tasks or a bespoke combination.
Our aim is to make supply-chain costs and Theia’s charges easy to understand, so you have clear visibility of what you are paying for.
Yes. You can appoint Theia to manage your complete hard FM service or select only the areas where you need additional support.
This could include reactive maintenance, a PPM programme, compliance coordination, project works, support or coverage for a particular site or region.
The mobilisation period depends on the number of sites, service scope, available asset data, existing supply-chain arrangements and systems involved.
We begin by understanding your immediate priorities and identifying any urgent risks or service gaps. We then agree a practical mobilisation plan covering responsibilities, supply-chain partners, systems, communication, escalation routes and reporting. However, a usual timeframe would be 6-8 weeks.
If you need urgent support, we can discuss what can be introduced first while the wider service is mobilised.
Yes. Alongside our hard FM services, Theia provides independent facilities management consultancy, fractional leadership and interim FM support.
This can include FM strategy, operational reviews, CAFM and systems support, mobilisation and transformation, temporary leadership cover and specialist project delivery.
You can appoint us for a defined project, ongoing fractional support or as additional expertise alongside your existing team.
We support organisations that manage commercial buildings or multi-site estates, as well as FM providers that need additional operational or leadership capacity.
Our approach is particularly suited to growing organisations, estates undergoing change, businesses without a senior FM lead and teams that need greater control of their maintenance, systems, supply chain or compliance activity.
Hard facilities management covers the physical building, its assets and the systems required to keep it safe, compliant and operational. This includes mechanical and electrical maintenance, heating and ventilation, air conditioning, plumbing, drainage, fire systems, water hygiene, roofing and building fabric repairs.
Soft facilities management relates to services used by the people occupying the building, such as cleaning, security, reception, catering and waste management.
Theia specialises primarily in hard FM services, including reactive maintenance, planned preventive maintenance, compliance activity, quoted works and building projects for commercial properties and multi-site estates across the UK.
A good UK facilities management provider should offer more than access to engineers. It should provide clear responsibility, appropriate national and local coverage, properly vetted supply-chain partners, transparent costs, reliable communication and useful reporting.
For a multi-site estate, it is also important to understand how the provider will manage different trades and regions consistently, integrate with your existing CAFM system and supply chain, monitor compliance documentation and escalate urgent issues.
Theia combines central FM coordination with trusted local supply-chain partners. This provides local delivery at a national scale, with one team overseeing communication, performance, costs and reporting across your estate.
We combine local delivery with national oversight.
Our supply-chain model gives clients access to local engineers and specialists who understand their area and can reach sites efficiently. Theia then provides the central coordination, communication, systems, reporting and commercial oversight needed to maintain consistency across the full estate.
This means you receive the responsiveness of local support without having to manage a different relationship in every region.
It starts with a conversation about your buildings, current arrangements and what needs to improve.
We will ask practical questions, explain where we can help and recommend an appropriate next step. There is no fixed package to fit into—the scope is shaped around your estate, priorities and existing team.
Contact us at hello@theiafm.co.uk or use the website enquiry form to start the conversation.
Theia provides hard facilities management services for commercial buildings and multi-site estates across the UK. Our support includes reactive maintenance, planned preventive maintenance (PPM), statutory compliance activity, quoted repairs, remedial works and larger building projects.
We can manage your complete hard FM operation or provide selected services alongside your existing team, supply-chain partners and arrangements.
Yes. Theia provides UK-wide facilities management support through a network of carefully selected supply-chain partners.
This model gives our clients access to trusted local expertise wherever their buildings are located, while still benefiting from consistent national coordination, reporting and service standards through one accountable FM partner.
Yes. Our facilities management model is designed to support multi-site estates as well as individual commercial buildings.
We coordinate maintenance, supply-chain partners, compliance activity, job updates, costs and reporting across your estate, giving your team clearer oversight without having to manage multiple separate relationships.
Our reactive maintenance service covers unplanned faults and repairs affecting the safety, operation or condition of your buildings.
This can include plumbing and drainage problems, electrical faults, heating and cooling failures, damaged doors and locks, roofing issues, building fabric repairs and other urgent or routine maintenance requirements.
We coordinate the appropriate local specialist, monitor the task and keep you informed through to completion and any required follow-on work.
Planned preventive maintenance, commonly known as PPM, is scheduled servicing, testing and inspection intended to keep building assets operating reliably and help organisations meet relevant compliance obligations.
Theia can coordinate PPM programmes covering areas such as heating and ventilation, air conditioning, electrical systems, emergency lighting, fire safety equipment, water hygiene and other building services.
Using supply-chain partners allows us to provide reliable local coverage at a national scale.
Facilities management requires a wide range of trades, qualifications and specialist expertise. A strong supply chain allows us to select the right local specialist for each site and task, rather than relying on whoever happens to be available within one central team.
Theia coordinates the work, manages communication and remains accountable for delivery from start to finish.
Our supply-chain partners are selected based on their experience, capability, geographical coverage and suitability for the work required.
Relevant insurance, qualifications and accreditations are checked, with key documentation and expiry dates monitored. We also manage service expectations, communication, performance and client feedback so that every partner works as part of one coordinated FM team.
Yes. We will not replace relationships that are already working well simply for the sake of changing them.
We can review your existing supply chain, continue working with suitable incumbent partners and introduce additional vetted specialists where there are gaps in coverage, capability or performance.
The final model is built around your estate, your existing arrangements and what will provide the best service.
Yes. For facilities management delivery and attending tasks, we can work directly within your existing CAFM system if you would prefer not to use ours.
This allows your team to retain its established workflows, asset information, reporting and job history while Theia and our supply-chain partners manage tasks through the same platform.
Alternatively, we can use our own system or agree an integrated approach based on what works best for your operation. We can also provide separate CAFM consultancy if you need help reviewing your current system, improving how it is used or selecting a more suitable platform.
We agree the commercial model with you before delivery begins. Depending on your estate, available data and the support required, this may include a fixed management fee, an agreed margin on individual tasks or a bespoke combination.
Our aim is to make supply-chain costs and Theia’s charges easy to understand, so you have clear visibility of what you are paying for.
Yes. You can appoint Theia to manage your complete hard FM service or select only the areas where you need additional support.
This could include reactive maintenance, a PPM programme, compliance coordination, project works, support or coverage for a particular site or region.
The mobilisation period depends on the number of sites, service scope, available asset data, existing supply-chain arrangements and systems involved.
We begin by understanding your immediate priorities and identifying any urgent risks or service gaps. We then agree a practical mobilisation plan covering responsibilities, supply-chain partners, systems, communication, escalation routes and reporting. However, a usual timeframe would be 6-8 weeks.
If you need urgent support, we can discuss what can be introduced first while the wider service is mobilised.
Yes. Alongside our hard FM services, Theia provides independent facilities management consultancy, fractional leadership and interim FM support.
This can include FM strategy, operational reviews, CAFM and systems support, mobilisation and transformation, temporary leadership cover and specialist project delivery.
You can appoint us for a defined project, ongoing fractional support or as additional expertise alongside your existing team.
We support organisations that manage commercial buildings or multi-site estates, as well as FM providers that need additional operational or leadership capacity.
Our approach is particularly suited to growing organisations, estates undergoing change, businesses without a senior FM lead and teams that need greater control of their maintenance, systems, supply chain or compliance activity.
Hard facilities management covers the physical building, its assets and the systems required to keep it safe, compliant and operational. This includes mechanical and electrical maintenance, heating and ventilation, air conditioning, plumbing, drainage, fire systems, water hygiene, roofing and building fabric repairs.
Soft facilities management relates to services used by the people occupying the building, such as cleaning, security, reception, catering and waste management.
Theia specialises primarily in hard FM services, including reactive maintenance, planned preventive maintenance, compliance activity, quoted works and building projects for commercial properties and multi-site estates across the UK.
A good UK facilities management provider should offer more than access to engineers. It should provide clear responsibility, appropriate national and local coverage, properly vetted supply-chain partners, transparent costs, reliable communication and useful reporting.
For a multi-site estate, it is also important to understand how the provider will manage different trades and regions consistently, integrate with your existing CAFM system and supply chain, monitor compliance documentation and escalate urgent issues.
Theia combines central FM coordination with trusted local supply-chain partners. This provides local delivery at a national scale, with one team overseeing communication, performance, costs and reporting across your estate.
We combine local delivery with national oversight.
Our supply-chain model gives clients access to local engineers and specialists who understand their area and can reach sites efficiently. Theia then provides the central coordination, communication, systems, reporting and commercial oversight needed to maintain consistency across the full estate.
This means you receive the responsiveness of local support without having to manage a different relationship in every region.
It starts with a conversation about your buildings, current arrangements and what needs to improve.
We will ask practical questions, explain where we can help and recommend an appropriate next step. There is no fixed package to fit into—the scope is shaped around your estate, priorities and existing team.
Contact us at hello@theiafm.co.uk or use the website enquiry form to start the conversation.
ADDITIONAL SUPPORT /
Also need senior FM expertise?
Also need senior FM expertise?
Interim and fractional leadership, independent reviews, mobilisation and CAFM support.
Explore consultancy support
GET IN TOUCH /
Let’s talk about your buildings.
Let’s talk about your buildings.
Tell us what you need and we’ll build the right support together.