THEIA / FM CONSULTANCY

IS YOUR FACILITIES
MANAGEMENT WORKING
AS WELL AS IT COULD?

From shaping your FM strategy and strengthening operations to reviewing technology, providing experienced leadership or helping FM businesses communicate their value -

We provide practical FM support shaped around what your organisation genuinely needs.

LET’S TALK

THEIA / FM CONSULTANCY

IS YOUR FACILITIES
MANAGEMENT WORKING
AS WELL AS IT COULD?

From shaping your FM strategy and strengthening operations to reviewing technology, providing experienced leadership or helping FM businesses communicate their value -

We provide practical FM support shaped around what your organisation genuinely needs.

LET’S TALK

WHY THEIA /

OUR CORE SERVICES.

OUR CORE SERVICES.

OUR CORE SERVICES.

We work alongside FM providers and directly with organisations to solve challenges, deliver change and strengthen their FM operations.

  • Facilities management strategy and advisory planning

    01 / CORE SERVICE

    FM STRATEGY & ADVISORY

    We work with you to develop a practical FM strategy shaped around your organisation, estate and future plans. Together, we establish the right operating model, priorities, responsibilities and action plan, with ongoing advisory support available to help you make decisions and turn the strategy into meaningful change.

  • Facilities mobilisation and transformation project on site

    02 / CORE SERVICE

    OPERATIONAL REVIEW & SUPPORT

    We work alongside your team to understand how your FM operation works in practice, including people, responsibilities, processes, service delivery, supply chain, compliance and performance. Together, we identify what is working, what needs attention and which improvements will make the greatest difference.

  • CAFM and building systems technology in use

    03 / CORE SERVICE

    CAFM & SYSTEMS

    We work with the people who will use your systems to understand what they genuinely need from them. Whether you already have a CAFM platform or are starting without one, we can review your requirements, workflows and reporting, improve your existing setup, or help you identify, select and implement the system that best supports your operation.

  • Operational review of a facilities management contract

    04 / CORE SERVICE

    MOBILISATION & TRANSFORMATION

    Whether you’re an FM provider mobilising a new client contract or an organisation introducing or changing how your facilities are managed, we become part of your team to help plan and deliver it. From mobilisation planning, process design and supplier onboarding to systems, communication, go-live and stabilisation, we keep people involved and every workstream moving in the same direction.

  • Fractional and interim facilities management leadership in action

    05 / CORE SERVICE

    FRACTIONAL & INTERIM FM LEADERSHIP

    Whether you’re an FM provider needing additional leadership across a contract or division, or an organisation needing support to manage your internal or outsourced FM operation, we work alongside your existing team. From ongoing part-time leadership to temporary cover during recruitment, absence, growth or change, we help lead your people, maintain operational control and keep priorities moving forward.

  • Facilities management business growth and brand strategy

    06 / CORE SERVICE

    FM GROWTH, BRAND & MARKETING

    We work with FM businesses to understand what makes them different and communicate it clearly to the right clients. Together, we can strengthen your positioning, service propositions, bids, presentations, website content and marketing materials - with support grounded in a genuine understanding of the FM industry.

  • Facilities management strategy and advisory planning

    01 / CORE SERVICE

    FM STRATEGY & ADVISORY

    We work with you to develop a practical FM strategy shaped around your organisation, estate and future plans. Together, we establish the right operating model, priorities, responsibilities and action plan, with ongoing advisory support available to help you make decisions and turn the strategy into meaningful change.

  • Facilities mobilisation and transformation project on site

    02 / CORE SERVICE

    OPERATIONAL REVIEW & SUPPORT

    We work alongside your team to understand how your FM operation works in practice, including people, responsibilities, processes, service delivery, supply chain, compliance and performance. Together, we identify what is working, what needs attention and which improvements will make the greatest difference.

  • CAFM and building systems technology in use

    03 / CORE SERVICE

    CAFM & SYSTEMS

    We work with the people who will use your systems to understand what they genuinely need from them. Whether you already have a CAFM platform or are starting without one, we can review your requirements, workflows and reporting, improve your existing setup, or help you identify, select and implement the system that best supports your operation.

  • Operational review of a facilities management contract

    04 / CORE SERVICE

    MOBILISATION & TRANSFORMATION

    Whether you’re an FM provider mobilising a new client contract or an organisation introducing or changing how your facilities are managed, we become part of your team to help plan and deliver it. From mobilisation planning, process design and supplier onboarding to systems, communication, go-live and stabilisation, we keep people involved and every workstream moving in the same direction.

  • Fractional and interim facilities management leadership in action

    05 / CORE SERVICE

    FRACTIONAL & INTERIM FM LEADERSHIP

    Whether you’re an FM provider needing additional leadership across a contract or division, or an organisation needing support to manage your internal or outsourced FM operation, we work alongside your existing team. From ongoing part-time leadership to temporary cover during recruitment, absence, growth or change, we help lead your people, maintain operational control and keep priorities moving forward.

  • Facilities management business growth and brand strategy

    06 / CORE SERVICE

    FM GROWTH, BRAND & MARKETING

    We work with FM businesses to understand what makes them different and communicate it clearly to the right clients. Together, we can strengthen your positioning, service propositions, bids, presentations, website content and marketing materials - with support grounded in a genuine understanding of the FM industry.

  • Facilities management strategy and advisory planning

    01 / CORE SERVICE

    FM STRATEGY & ADVISORY

    We work with you to develop a practical FM strategy shaped around your organisation, estate and future plans. Together, we establish the right operating model, priorities, responsibilities and action plan, with ongoing advisory support available to help you make decisions and turn the strategy into meaningful change.

  • Facilities mobilisation and transformation project on site

    02 / CORE SERVICE

    OPERATIONAL REVIEW & SUPPORT

    We work alongside your team to understand how your FM operation works in practice, including people, responsibilities, processes, service delivery, supply chain, compliance and performance. Together, we identify what is working, what needs attention and which improvements will make the greatest difference.

  • CAFM and building systems technology in use

    03 / CORE SERVICE

    CAFM & SYSTEMS

    We work with the people who will use your systems to understand what they genuinely need from them. Whether you already have a CAFM platform or are starting without one, we can review your requirements, workflows and reporting, improve your existing setup, or help you identify, select and implement the system that best supports your operation.

  • Operational review of a facilities management contract

    04 / CORE SERVICE

    MOBILISATION & TRANSFORMATION

    Whether you’re an FM provider mobilising a new client contract or an organisation introducing or changing how your facilities are managed, we become part of your team to help plan and deliver it. From mobilisation planning, process design and supplier onboarding to systems, communication, go-live and stabilisation, we keep people involved and every workstream moving in the same direction.

  • Fractional and interim facilities management leadership in action

    05 / CORE SERVICE

    FRACTIONAL & INTERIM FM LEADERSHIP

    Whether you’re an FM provider needing additional leadership across a contract or division, or an organisation needing support to manage your internal or outsourced FM operation, we work alongside your existing team. From ongoing part-time leadership to temporary cover during recruitment, absence, growth or change, we help lead your people, maintain operational control and keep priorities moving forward.

  • Facilities management business growth and brand strategy

    06 / CORE SERVICE

    FM GROWTH, BRAND & MARKETING

    We work with FM businesses to understand what makes them different and communicate it clearly to the right clients. Together, we can strengthen your positioning, service propositions, bids, presentations, website content and marketing materials - with support grounded in a genuine understanding of the FM industry.

EXPLORE OUR SERVICES

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SITE ESTATE EXPERIENCE
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SITE ESTATE EXPERIENCE
Christy Smith, founder of THEIA FM Consultancy
Christy Smith, founder of THEIA FM Consultancy

THE FOUNDER /

EXPERIENCE FROM THE INSIDE. A DIFFERENT PERSPECTIVE FROM THE OUTSIDE.

EXPERIENCE FROM THE INSIDE. A DIFFERENT PERSPECTIVE FROM THE OUTSIDE.

THEIA was founded by Christy Smith following more than 15 years working within facilities management.


From starting on an FM helpdesk to progressing into senior leadership, Christy has experienced the realities of FM at every level.


Her expertise spans operations, strategy, technology, transformation, process improvement and business growth.


Throughout her career, she has worked within complex, multi-site environments and helped organisations build the foundations needed to scale; including supporting the journey of an FM business from a team of three to an £18 million turnover operation.


She understands that facilities management is never one-size-fits-all. Like the organisations and people it supports, it comes in many different shapes and sizes, each with its own priorities, pressures and challenges.

REAL EXPERIENCE.
LASTING IMPACT.

INSIGHTS /

LATEST INSIGHTS

LATEST INSIGHTS

Practical perspectives for ambitious facilities management teams.

Facilities management insight

Doing right by people isn't soft - It's smart business

Facilities management insight

The best person for the job might not wear your logo.

Facilities management insight

Is your CAFM actually making FM easier?

VIEW INSIGHTS

LETS REVEAL THE POTENTIAL IN YOUR FM.

LETS REVEAL THE POTENTIAL IN YOUR FM.

LET’S TALK

NEWSLETTER /

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